Client Support Services | Billhighway Global

We are with you every step of the way!

To ensure your organization is getting the best Billhighway has to offer, we work with each organization from the very beginning of our partnership on a personalized level.

We know that implementing or migrating to a new financial system can be intimidating and, at times, overwhelming. That's why we have a proven methodology and a dedicated implementation team to ensure your transition is as smooth and efficient as possible.

We execute this plan via a 4-step process:

Step 1: Review

First, we review your current financial environment. What is your current billing process? What bank accounts do you already use? Having a clear sense of your existing situation will provide us with the tools we need to better transition your organization to the Billhighway system.

Step 2: Plan

Next, we work with you to determine your organizational settings with Billhighway that fit your existing accounting standards. With a good understanding of your timelines, chart of accounts, member or donor types, approval processes, and your overall organization we can devise the best recommended setup to compliment your organization.

Step 3: Execute

Then, we create your group account, upload members or donors, transfer existing balances and ensure Billhighway is ready to support your organization.

Step 4: Train

Finally, we welcome your members to Billhighway and offer continuous personalized training to your headquarters staff and group administrators.

From the initial consultation to the continuous training and support, we are here to help every step of the way.

You can count on:

Support available 24/7
On-site and web-based training guided by a skilled client relations representative
Timely communications on new software updates
Online support answers to frequently asked questions and detailed "how-to" guides and videos

24/7 Online Support Center

Billhighway's self service help documents, media files and short demonstration videos provide the assistance you need in just a click of a button available at all hours of the day.

Client Relationship Specialist

Your organization will have a dedicated Client Relationship Specialist (CRS), who will be your point of contact for everything related to your Billhighway partnership. Your CRS will be armed to handle your initial transition, web-based training sessions and maintaining open communication to make you entirely comfortable with your Billhighway experience.

Committed Client Care Team

Billhighway's client care team is available for general support to all leadership levels of your organization. Our client support team assists with any questions, issues or concerns regarding your individual and group accounts. Our support team is available by phone 866.BILL-HWY or email support@billhighway.com.

Account Managers

Our Account Managers can be used as an additional layer of support to work specifically with the administrators of unique partnerships. They are a dedicated resource providing specialized training and support to your individual organization.

Want a personalized quote or demonstration?

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